Practitioner TrainingWe've just completed the second tranche of our eight module practitioner training. The training is aimed at people who want to start to work on their own improvement projects.
We've purposely kept the participant numbers low so as to encourage attendance and make scheduling of the training convenient for people. We've managed to get a good mix of staff from across departments and faculties in the University. Two hour modules seem to fit fairly well into people's schedules, and we try to schedule modules two weeks apart to give people time to reflect.
The programme for the training is:
1. What is lean – concept of lean, lean history, 5 principles
2. Voc – Kano, Customer service cycle, sampling, interviews and surveys
3. Process mapping
4. Waste and value
5. Problem solving tools (fishbone, affinity map, control charts, thinking hats, 5 whys)
6. Workplace organisation – 5s, visual management, error proofing
7. Workflow – runners, repeaters, strangers, standard operations, Theory of Constraints
8. PDCA, A3 reports, scoping/prioritising improvements, measuring improvement
Feedback shows that people have particularly enjoyed learning to process map, visual management and the concept of runners, repeaters and strangers. There was also interest in A3 reporting and the Kano model.
What are we going to improve? Well, we like people to complete a very small improvement project in their own area as part of the training. This has had varying success, so although we think it's a good idea, we need to give it some thought (how and when we introduce the project, what support do we give?). We've also decided to increase the group size, as although the small groups are good for scheduling the meeting, they are not ideal for stimulating discussion, and it's the discussion and the practical application of the concepts that seem to add value to the training. Finally, participation has been by invitation: next time we'll advertise on the University Learning Management System to encourage participation.