Wednesday, 24 June 2015

Delivering external training in the 'Big Smoke'

We've just spent the last two days delivering some training to a group of staff at St George's University, London. It was a hybrid of our eight-module process improvement practitioner training.

When we deliver our eight-module training here at Sheffield, it is delivered in two and a half hour sessions over a period of two to three months, we also require staff to complete a small improvement project.

I initially had some concerns about delivering a significant proportion of our training over two days: my concerns were that it would be very intense for the trainees, with little time for reflection and that without having the individual projects to coach staff the training might feel remote and theoretical.

The training was intense and I think that we all agreed at the end of the second day we were all pretty exhausted. However, I was absolutely thrilled by the feedback from the attendees, they were really enthused about embarking on a series of process reviews and had started to formulate some views on how the reviews could be tightly scoped and have a clear message (and plan) for continuous improvement.

It was a delight to meet the team who were student focused and able to disassociate systems development from process improvement activities. I wish the team the very best of luck as they embark on their process review journey, and look forward to catching up with them in the future to hear about their experiences.

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