On Wednesday afternoon I was able to spend the afternoon with the Business Improvement Team at The University of Strathclyde. (www.strath.ac.uk/hr/businessimprovementteam)
The team were incredibly welcoming, and willing to share experiences and information about the projects and the training they are running. I was incredibly impressed with the professionalism and the passion for improvement activities with the team.
Key areas of interest were:
Communications Cells – the team have successfully helped over 30 teams at the University create communication cell boards and coach and support the teams to run communication cell meetings. The boards are produced in a standard format focusing on people, performance measures and continuous improvement. The team provide coaching to support teams to hold daily 15minute meetings, to ensure that all team members are clear about each other’s activities, how the team is performing against specific KPIs and to identify areas for improvement. I got to see the team run one of their meetings on the Thursday morning and was really impressed about the data produced and effectiveness of the meeting.
Embodiment of Good Practice – the team really practices what they preach, from standards for desk and office space, to good visual management and careful inventory standards of the team’s resources.
Project Room – the team are embarking on another large university project and have set up a defined, designated project space. On the walls was clear information about project scope, key information about data to inform scoping. I suspect that this well thought out space will prove invaluable to the project (and project team) in the forthcoming months.
A big thank you to the team for their time and wisdom. They are achieving great things.