Last month we ran a one-day training session for a finance cluster team. The focus of the day was to give them some tools and strategies for improving their work.
The training covered Introduction to Lean Principles, Value and Waste, Standard Operating Procedures, Process Mapping and Root Cause Analysis. The day culminated with team producing an action plan that helped them to prioritise making improvements in their area and they also mapped two of their core business processes.
I think it is fair to say the team were somewhat cynical about process improvement at the start of the day’s training. By the end of the session, they were incredibly enthusiastic and had been able to relate many of the things we discussed directly back to their workplace.
Over the past few weeks, we have received a few process maps from the team that we can comment on and help with presentation etc.
I bumped into the team this morning and I was “bowled over “ by their enthusiasm and their gratitude. The team have created a ‘Rant Board’ in the office, where all of the team members can alert each other to process problems. Two team meetings a month have been set aside for process improvement activities. One of the team members said, “We felt completed snowed under with work, you gave us some ways to dig ourselves out. We are so much happier as a team, and look forward to our process improvement meetings.”
It is really rewarding working with teams to help them find ways of improving their jobs on a day-to-day basis. I’m really looking forward to catching up with the team in a few months time to see if they have sustained their improvement activities.