On Tuesday, we held one of our Community of Practice events. Every time we meet up with our community of practice I feel really energised as a result of mixing with people who are doing their best to implement improvements in the workplace on top of very busy day jobs.
For a variety of reasons, we have had a longer gap than I would like between meetings, to compensate for this we tweaked our standard format. We would usually have an external speaker but decided on this occasion we would use to focus on activity within our institution.
The agenda for the event included:
· An overview of the Standard Process Mapping Guidelines that we have recently produced.
· An exercise on customer requirements gathering – making sure that we check our understanding and assumptions.
· An explanation about work shadowing and how this can be used to inform our understanding of process.
Feedback so far has been really positive and we’re already planning our next event. A big thank you to everyone who generously gave up some of their time to attend the event.